The Zappos Way

Zappos is an incredible success story that has created an amazing culture within its company.  Here are the 10 Core Values of Zappos that we can all learn from:

1. Deliver WOW through service.
2. Embrace and drive change.
3. Create fun and a little weirdness.
4. Be adventurous, creative and open-minded.
5. Pursue growth and learning.
6. Build open and honest relationships with communication.
7. Build a positive team and family spirit.
8. Do more with less.
9. Be passionate and determined.
10. Be humble.

There is so many great lessons in these values.  Study them, learn from them, and most importantly apply them within your business and service model.

The words we choose can determine our success...

Today, I want to share a powerful concept that I was studying last week. Often times the thing that holds us back the most is ourselves. We are often our greatest obstacle to success. It is so important to constantly be developing oneself as a person. Read and listen to the personal growth coaches, and that will directly impact your business. In the book, Cash in a Flash, by Robert Allen and Mark Victor Hansen they discuss the power of the words we speak to ourselves and out load. Do you use positive or negative words and language? The words you choose can enable or disable you. They can energize or weaken you. They can take you to great heights or keep you in dark valleys.

They shared an exercise that I have found to be very powerful. I remember we did this exercise with my soccer team when they were 11 years old. Every time one of the kids made a mistake and started to get upset at themselves another player or one of the coaches would say CANCEL. It was amazing the impact it made over the season. This exercise is very similar. I want you to really listen to what you are saying to yourself and how you are speaking. Every time you hear yourself thinking or speaking a negative thought say SWITCH. 

And, then replace it with a positive thought. I am not saying that bad things don't happen, but I am saying that there is positive and good things in almost everything.

Let me give you some examples of positive and negative words:

Happy	Sad
Strong	Weak
Optimistic	Pessimistic
Easy	Difficult
Beautiful	Ugly

As you say the words, how do they make you feel?
Finally, let me give you an example of the SWITCH exercise in practice.

a problem	a challenge
a job that I hate	a job that I don't love
he is a real jerk	he is not a nice person
I have so much credit card debt	I had too much fun using my credit cards
Now, it's time to pay the piper	Now I have to learn to be more financially savvy.
I'm stuck in a dead end job	I'm in a place where I don't have the freedom I'd like to have.

These are just a few examples of changing your language. This can have a real impact on your outlook, your business and your relationships. Do the exercise for one week, and I'd love to hear your experiences.

Committed to increasing your profits,

Jesus

Two Keys To Having The Life You Deserve

There are many keys to success in life, but I have found two which embody all keys. The first is that each of us must learn to love oneself. We have all heard the following - "Don't blow your own trumpet...Don't pat yourself on the back...and so on."

Humility is very important, but what is humility? to me humility is to confidently acknowledge one's being. We also must recognize that we are very special and blessed with unique talents. We have the power to think and create. This is an amazing gift. We are God's greatest creation so if we cannot love oneself then what can we love. Also, if one doesn't love oneself, then why should someone else. And, when you love yourself, you will then know how to love someone else completely and without conditions. So. pat yourself on the back. Remind yourself that you are very special.

The second key is to know your purpose. Without this, then one would live their entire life on accident. Because if you do not know which path you want to follow, then how is one ever going to get on it.

One's life purpose needs four things:

1. Passion - Our purpose in life should be one which drives us from bed in the morning with joy and happiness. One which will give us joy to face each and every day. You will know you are in your Passion when you are juiced going to be and you hop out of bed.

2. What you want to give - In life we must always give before we can receive. It is said if you want great wealth, then you must help enough others gain wealth (this applies to everything).

3. What you want to receive - You need to know what you want. If you are only giving then you are a martyr. So, what do you want: happiness, wealth, freedom, good health, love, strong family, etc.

4. Massive action - It won't happen by itself, we need to do it. It all starts with a thought, but it doesn't happen by a thought alone. We need to act and do whatever is necessary to achieve and live our purpose.

This area of achievement and success is something I have studied for twenty years, and it is amazing how the little things can make such a difference. Also the one thing I have learned is that the science of success is something that one will study for a life time. It is essential to always read or listen to books on this subject because you will learn something every time you do.

BBI has a great course on Goal Achievement and Time Management called Life Management Systems, and I encourage you to get it. For more details go here.

Until next time,

Jesus Balderas

Not getting the results you desire, this is going to help.

I'm going to take a stab in the dark and ask you what your greatest frustration is when it comes to creating wealth.

For me, it was feeling as though I was doing lots of activity to create wealth such as seminars, books, etc, etc, etc. But no results showing up in my life.

...And then someone shared with me a story. Imagine a tree, let's suppose that this tree represents a tree of life. On this tree there are fruits, in life the fruits are called our results.

So we look at our fruits (our results) and we don't like them.

There ain’t enough of them, they're too small or they don't taste good.

So what do we tend to do?

Most of us will put even more attention on the fruits (our results), but what is it that actually creates those particular fruits.

It's the seeds and the roots that create those fruits. It's what's under the ground that creates what's above the ground.

It's what is invisible that creates what is invisible.

So what does that mean?

It means that if you want to change the fruits, you'll first have to change the roots. If you want to change the visible, you must first change the invisible.

And, this is true with your business. In today’s economy, business owners want different results, but they are focusing on their results not their roots. Many keep doing the same thing that didn’t work before hoping it will change.

Why do we do that? Often times, it is because we simply don’t know another way to do it, maybe it’s out of desperation, and sometimes it is simply our routine.

Well, I want to give you a different path. I want to give you specific strategies that you can implement now to dramatically transform your business so that you can thrive in today’s economy and prosper during the recovery.

How am I going to do this? Tomorrow I am going to reveal all the details of my 6 week coaching program – Get Results and Profits Now! You definitely want to check this out because not only will it dramatically affect your bottomline, but I have made it very affordable for the select few that get to participate. There will only be 20 spots available because I am only running two groups of 10.

Check it out tomorrow. In the meantime, please accept this e-book as my gift to you – The Fundamentals of Marketing.

To your continued profits,

Jesus Balderas

The Coach

Understanding The Lifetime Value of a Client

There’s an old story of two grocers. They were sitting on a park bench. One says to the other: “You know, I’ve just gone over the figures and I divided the week’s revenues by the number of transactions and I’ve worked out the average customer is worth $72.90 to me. Have you ever worked out what a customer is worth to you Bob?”

Bob says “Sure Bill, about $75,000.”

What’s the difference? Bill was thinking in terms of one sale. Bob, on the other hand, knows about the lifetime value of a customer.

He figures it like this:

$72.90 x 52 weeks x 20 years = $75,816

What’s the lifetime value of your clients? If you don’t know, you could be missing out on thousands of dollars of opportunity.

The point is, it’s not enough to get a client in the door, sell to them and then say “Thanks for dropping by. Do come again sometime.” You have to develop a system to keep them coming back to you instead of going to your competitors. And you’re about to learn how. You’ll learn how to get them to spend more when they do, and how to encourage them to come back more often.

Did you know that there is but one formula for practice income growth? There are only three ways to grow any business:

• Increase the number of clients.
• Increase how much they spend or the profit per transaction.
• Increase how often they come back.

Here’s the equation: C x Act x F = I

Where: C = Number of clients
Act = Average client transaction
F = Frequency of transaction
I = Income

If you increase each one by a mere 10% you’ve added 33% to your income.

Add 25% to each and you’ve doubled your income. Double each of the 3 areas and you’ve increased your income by 800%! Notice the multiplying effect?

Think about how you can use this in your business.